Wipe Device

The Wipe device action resets the device to its factory state and deletes all data from the device.

The action is selected in the details of a device under Devices → Inventory on the Actions tab via Apply action. Before execution, the dialog points out that all stored content is permanently deleted and cannot be restored after the reset. For Android Classic devices, the dialog offers no further options.

Prerequisite #

The action must be enabled under Settings → Device Management → Enrollment in the Wipe device row for the device’s ownership (COD or BYOD). By default, it is enabled for COD and disabled for BYOD. For devices with unknown ownership, it is always available; this setting cannot be changed in the portal. If the action is disabled for the ownership, Relution does not offer it.

The action is not available for Prowise and SMART whiteboards.

Status and Cancellation #

Android Classic devices only confirm receipt of the action. Relution therefore sets the status to Executed as soon as the action is delivered; this does not indicate whether the device was actually reset. Once created, the action cannot be cancelled.