Customer HubUnenroll devices
Unenrollment ends the management of a device by Relution. A device is unenrolled by deleting it: the Delete action is available in the device inventory and on the device details page. After the deletion is confirmed, Relution removes the organization’s data from the device and deletes the device from the inventory. The unenrollment is recorded in the audit log, and the device can be enrolled again at any time.
If the selection contains a managed device, the deletion dialog additionally offers the options Keep factory reset protection (FRP) enabled and Also wipe the device’s external storage (such as SD cards) under Managed device; both are disabled by default (see Factory Reset Protection →). The Message field that is also shown has no effect on company-owned devices.
Effect per enrollment type
What happens on the device depends on how it was enrolled:
| Enrollment type | Effect of the deletion |
|---|---|
| Managed Device → | The device is wiped and reset to factory settings. |
| Work profile / BYOD → | Only the work profile is removed, including all work apps and data. Private data remains on the device. |
| Personal profile → | Only the work profile is removed, including all work apps and data. Private data remains on the device. |
Trash
Deleted devices are first moved to the Trash (Devices → Trash). Only deleting a device again from the trash removes it permanently from Relution.
Only devices in the Deleted status are removed permanently. A device in the Deletion pending… status has not yet confirmed the deletion, for example because it is offline. If it is deleted from the trash, it is first only set to Deleted and remains in the trash; only a further deletion removes it permanently.