Relution Signet Customer Hub

Play Store shows no apps

On Android Enterprise devices, it may happen that the Google Play Store appears empty or does not display any apps. This typically occurs if certain configurations or approvals in the Managed Google Play Store or Relution are missing. Here’s a step-by-step guide to fix this issue:

Find and approve the app in the Managed Google Play Store

Before an app can appear on a device, it needs to be found and approved in the Managed Google Play Store.

  1. In a web browser, https://play.google.com/work → is opened.
  2. The desired app that is not showing on the device is searched for.
  3. Approve the app is used to make the app available within the organization.

Add the approved app to a collection in Relution

After the app has been approved, it needs to be added to an app collection in Relution. Steps in the Relution Portal:

  1. Sign-in to the Relution Portal is performed.
  2. In the Manage App configuration, add is clicked.
  3. Managed Google Play Store App (Android Enterprise) is selected.
  4. Manage Apps is selected in the side menu.
  5. A collection is created via Create a collection, or an existing one is selected.
  6. The app that was just approved in the Managed Google Play Store is selected and added to the collection.

Set the app to available in a policy

To ensure the app is visible on devices, it must be set to available within the appropriate Android Enterprise policy in Relution.. This ensures the app appears on assigned devices. Steps:

  1. In the Relution Portal, the Android Enterprise Policy is opened.
  2. Manage Apps is selected.
  3. The app is located in the list, and Available is selected in the Installation type column. Apps newly added from Managed Google Play are set to Force-installed by default. The Enabled toggle must also be switched on.

Once all steps are completed, the app should appear in the Google Play Store on the device and be available for installation.