Relution Signet Customer Hub

Return to Service

As of iOS 17, the Return to Service action can be triggered on iOS devices. This action resets the device to factory settings. After erasure, the device tries to re-enroll in Relution automatically. This eliminates the otherwise repetitive steps such as entering Wi-Fi credentials and the setup steps that are not skipped in the DEP Profile for Automated Device Enrollment (ADE, DEP in the portal).

The action is also available for device groups, see Device group actions →. Return to Service for Apple TV is described under Available actions → in the tvOS section.

Prerequisites

  1. The target device must be enrolled in Relution via ADE, run iOS 17 or later and have an assigned DEP Profile (see Profile for ADE →). On devices with an older iOS version, the action can be created but ends with the status Error.
  2. An active policy exists whose published version contains an enabled iOS Wi-Fi configuration. The policy does not need to be assigned to the device.

Running the Return to Service action

To do this, the desired device is selected in Devices → Inventory and the action dialog is opened via the Apply action button. The action is only available if all selected devices belong to the same platform.

The action can be found and selected via the search.

In the next step, the Wi-Fi configuration is selected (required). The list shows each matching configuration with its policy in the columns Configuration and Policy. If the message No Wi-Fi configuration found appears, the configuration is disabled or only contained in a draft, or the policy is not active. A warning indicates that all data on the selected devices is deleted irrevocably. For devices with an eSIM, the option Keep existing data plan is available.

In the last step, the affected devices are listed; the action is triggered via Apply.

Behavior after the reset

The action transfers the selected Wi-Fi configuration and the current MDM profile to the device. After erasure, the device uses them to connect to the Wi-Fi network and re-enroll in Relution.

The device keeps its identity in Relution: the assigned user, name, description and custom properties are retained. After re-enrollment, the device is released from Setup Assistant and education configurations are applied again.