Create an Apple Case
Introduction
After operating system updates on Apple devices, unexpected malfunctions or issues may occur in some cases. In such situations, we recommend opening a Case with Apple directly to expedite the analysis and resolution of the issue.
Afterward, send us the Case ID of the Apple ticket via our support team. We will forward it to our Apple contacts to further support and expedite the process.
Creating an Apple Case
- Visit the website:
Apple Feedback Assistant - Log in with your ASM/ABM ID.
- On your first visit, you’ll have the option to select between:
- Beta Program
- Developer Program
Select Beta Program.
Which topics can be reported?
You can submit cases related to the following Apple platforms:
- iOS / iPadOS
- watchOS
- tvOS
- macOS
- HomePod
- visionOS
Of particular importance to us are iOS / iPadOS and macOS.
Important details when submitting a case
For example, when reporting issues with iOS / iPadOS, the following fields should be completed:
- Title of the Issue
- Category:
Something Else Not on the List - Type of Issue:
Incorrect / Unexpected Behavior - Description of the Issue (in English)
→ Provide a detailed and precise description.
Required information in the issue description
Please ensure the following details are included:
- Operating system version of affected devices
- Time/conditions under which the issue occurs
- Reproducibility: How can the issue be reproduced?
- Attach system diagnostics
→ How to generate this is explained via the ?-Symbol in the form.