Teamviewer Support invite

Remote Support with Relution and TeamViewer (iOS) #

Introduction #

With TeamViewer, remote support sessions can be created and shared with recipients. Via Relution, a session link can be sent to a device via message. Prerequisite: The TeamViewer QuickSupport app is installed on the device.

This guide describes how to create a session, share the link, and get the recipient to connect.

Requirements #

• TeamViewer
• TeamViewer QuickSupport App on the target device (e.g. iPhone or iPad)
• Access to Relution to send the message
• Permission to use remote support

Steps to create a remote session #

1. Create message with link:
   • Log in to Relution.
   • Under Devices > Inventory > Select device > Select action > Send message, a message can be sent.
   • A link to the TeamViewer session is inserted into the message.
   • The message is sent to the desired device.
2. Open the link on the device:
   • The recipient receives the message on his device.
   • The recipient opens the message and clicks on the link.
   • The TeamViewer QuickSupport app opens automatically.
3. Start session:
   • The message sender can now start the session on their computer.
   • The recipient must confirm the connection on their device.

Notes #

• Make sure that the TeamViewer QuickSupport app is up to date.
• The link to the TeamViewer session is only valid for a limited time.
• The recipient must have a stable internet connection.

Miscellaneous #

• Further information about TeamViewer can be found on the official website: www.teamviewer.com →

Security advice #

• Links to TeamViewer sessions should only be shared with trusted individuals.
• Connections from unknown senders should not be confirmed.