Relution Signet Customer Hub

TeamViewer Support invite

With TeamViewer, remote support sessions can be created and shared with recipients. Prerequisite: The TeamViewer QuickSupport app is installed on the device.

If a TeamViewer account with its own license is linked in Relution and the TeamViewer QuickSupport app is set up on the device (see iOS →), a remote support session can be started directly in Relution, including on devices with User Enrollment. This is done via the Start remote support session icon in the header of the device details view. The user must confirm the session on the device in the TeamViewer QuickSupport app (see Remote support sessions →).

If no TeamViewer account with its own license is linked, a session link can alternatively be sent to a device via message through Relution. This guide describes that approach: how to create a session, share the link, and get the recipient to connect.

Requirements

  • TeamViewer account to create the session
  • TeamViewer QuickSupport App on the target device (e.g. iPhone or iPad), for example deployed via a policy with App compliance → (bundle ID com.teamviewer.teamviewerQS)
  • Relution Agent app installed and set up on the target device. On iOS, the Send message action is delivered as a push notification to this app, not via an MDM command.
  • Access to Relution to send the message
  • Permission for the Send message device action in Relution

Steps to create a remote session

  1. Create session in TeamViewer:
    • A remote support session is created in TeamViewer and the session link is copied.
  2. Create message with link:
    • The sender logs in to Relution.
    • Under Devices → Inventory, the device is selected and the Send message action is chosen via Apply action. Alternatively, the Send message icon is available in the header of the device details view.
    • A subject is entered in the Title field and the copied link to the TeamViewer session in the Content field.
    • The message is sent to the desired device.
  3. Open the link on the device:
    • The recipient receives the message on their device.
    • The recipient opens the message and taps the link.
    • The TeamViewer QuickSupport app opens automatically.
  4. Start session:
    • The message sender can now start the session on their computer.
    • The recipient must confirm the connection on their device.

Notes

  • It must be ensured that the TeamViewer QuickSupport app is up to date.
  • The link to the TeamViewer session is only valid for a limited time.
  • The recipient must have a stable internet connection.

Miscellaneous

  • Further information about TeamViewer can be found on the official website: teamviewer.com →

Security advice

  • Links to TeamViewer sessions should only be shared with trusted individuals.
  • Connections from unknown senders should not be confirmed.