Remove Supervised Mode
Every now and then, it may be necessary to revoke this mode from Apple devices that are running in
Identify monitored devices
Monitored devices can be located as follows:
Show the column
Will be monitoredin the inventory. The corresponding devices are marked with a check mark.
In the device details, the status can be seen by the corresponding badge
Will be supervisedin the infobox.
On the devices themselves, you can see in the settings by the following information that the devices are in the
Revoke Supervised Mode
Devices enrolled via Apple Configurator
Reset the devices using one of the following options:
- Send a “factory reset device” action to the devices.
- Go to device settings under
General > Transfer/Reset iPad > Erase All Content & Settings.
- Connect devices to Mac computer and open
Apple Configurator 2application. Right click on devices and select
Advancedand there select
Erase All Content & Settings.
DEP devices enrolled through Apple School/ Business Manager via authorized reseller
If devices have been added to the MDM system via Apple School / Business Manager, the link must be undone there, otherwise the devices will always automatically report back to the MDM system after a
Factory Reset and get
- Log in to Apple School / Business Manager and click on
- Select the appropriate device and click on
Edit Device Assignmenton the right hand side.
- Click on
- Reset the device to factory settings.
DEP devices added later via Apple Configurator
Supervised Mode from devices added to Apple School / Business Manager via
Apple Configurator works in the same way as enrolled DEP devices via an authorized reseller.