Remove Supervised Mode

Every now and then, it may be necessary to revoke this mode from Apple devices that are running in Supervised Mode.

Identify monitored devices #

Monitored devices can be located as follows:

1. Show the column Will be monitored in the inventory. The corresponding devices are marked with a check mark.

   

2. In the device details, the status can be seen by the corresponding badge Will be supervised in the infobox.

   

Revoke Supervised Mode #

Devices enrolled via Apple Configurator #

Reset the devices using one of the following options:

1. Send a “factory reset device” action to the devices.
2. Go to device settings under General → Transfer/Reset iPad → Erase All Content & Settings.
3. Connect devices to Mac computer and open Apple Configurator 2 application. Right click on devices and select Advanced and there select Erase All Content & Settings.

It is possible that end users are not allowed to perform a Factory Reset on the devices as it has been prohibited in the restrictions.

DEP devices enrolled through Apple School/ Business Manager via authorized reseller #

If devices have been added to the MDM system via Apple School / Business Manager, the link must be undone there, otherwise the devices will always automatically report back to the MDM system after a Factory Reset and get Supervised Mode.

1. Log in to Apple School / Business Manager and click on Devices.
2. Select the appropriate device and click on Edit Device Assignment on the right hand side.
3. Click on Unassign.
4. Reset the device to factory settings.

DEP devices added later via Apple Configurator #

Removing Supervised Mode from devices added to Apple School / Business Manager via Apple Configurator works in the same way as enrolled DEP devices via an authorized reseller.

However, end users can manually remove the MDM profile on the devices within the first 30 days of adding the devices to DEP. This will result in the loss of MDM enrollment as well as Monitored Mode.