Agent

Introduction

The Relution Agent monitors the compliance status of each device, provides apps via the Relution Store and offers support for multi-user mode (iOS) on various devices. These comprehensive features enable smooth and centralized management of all devices, whether in a school setting or in a demanding corporate environment. By seamlessly integrating these features, Relution Agent creates an efficient platform that optimizes both security and productivity in mobile device management.

Relution Agent for iOS

The Relution Agent is automatically installed on all managed devices and acts as the central application for the comprehensive Mobile Device Management (MDM) functions. An outstanding security measure is that the Relution Agent remains unchangeable on the device as long as the MDM profile is stored on it. This immutability ensures the constant presence and reliability of the MDM functions, creating a solid basis for the secure and efficient management of devices.

The Relution Agent app is part of the Relution platform and can only be used with the Relution backend component and corresponding access data. The installation of the app on the device should be done in coordination with the respective IT administrator of the organization.

Functions of the app

  • Display the compliance status of the device
  • Install and update relevant apps
  • Uninstall apps that are not required
  • Display, request and add apps and web links
  • Relution Shared Device (for cross-user devices)
  • IBeacon, GeoFence and zone detection
  • Display messages via the MDM system on the device
  • Log in to the device with QR code / MFA token possible
  • Display device information
  • Activate push notifications
  • Activate biometric authentication for device login

Portal Notes

Two agent-relevant info messages can appear in the portal, which are displayed in the device’s default policy:

  1. Relution Client App Connection - Relution App must be bound to the device
  2. Push Service - Push must be enabled for the Relution App
    Both messages can be resolved by opening the Relution Agent App and will then appear green in the portal. Push notifications can be agreed to if the app should receive messages via actions from the portal.

Relution Agent for Android Enterprise

The Relution Agent app is an integral part of the comprehensive Relution platform and can only be used in conjunction with the Relution backend component and the corresponding access data. The Relution Agent is automatically installed on all managed devices and acts as the central application for the comprehensive Mobile Device Management (MDM) functions

Functions of the app

  • Display of the compliance status of the device
  • Install and update relevant apps
  • Uninstall apps that are not required
  • Display available apps from the Google Managed Play Store
  • Display messages via the MDM system on the device
  • Log in to the device with QR code / MFA token possible
  • Display device information
  • Activate push notifications
  • Activate biometric authentication for device login

Relution Agent for Windows

The Relution Agent developed for Microsoft Windows offers basic store functionalities and is available in the Windows Store. Users with the required authorizations (at least ‘App Store User’) can view the Windows apps provided by the administrator via the Relution Portal. Administrators have the option of editing app requests.

Relution Agent für MacOS

With Relution 5.25.0 the Relution Agent for macOS has been released. This enables the possibility of providing information to the user of the managed device. Just like for iOS, it is now possible to install the Relution Agent from the App Store. To install the Relution Agent on your managed macOS devices, you need to add it as VPP app and distribute them through that.

Functions of the app

  • Display of the compliance status of the device
  • Install and update relevant apps (managed devices)
  • Display messages via the MDM system on the device
  • Display device information
  • Activate push notifications

Installing apps via the Relution Agent

In order for apps to be installed and displayed via the Relution Agent, a user must be assigned to the end device.
This user can also be a dummy user if only the app function is to be provided. The user must at least belong to the system group App Store User or higher.
Alternatively, a corresponding authorization can be created and assigned.

New users

create user → and assign one of the groups or authorizations directly when creating the user.

Existing users via system group

Assign members of the group App Store User under Home → Users → Groups → [ORGA] App Store User or [ORGA] Student

Existing users via authorization

Create and assign authorization →