Relution Signet Customer Hub

Assets

The Relution Assets App enables borrowed devices to be easily returned using a QR code scan. For this, the Relution Assets App must be installed on a managing device (e.g. the administrator’s smartphone or tablet), and the Relution Agent App must be installed on the borrowed device.

Users sign in to the Assets App with a Relution user account of the organization; if multi-factor authentication is set up for the account, it is requested during sign-in. The account requires read permission for devices as well as read and edit permissions for lendings. Shared logout + return additionally requires permission to edit devices, and resetting to factory settings requires permission to run this device action.

Instructions for returning: How to return a borrowed device

The following steps are required to return a loaned device:

Loaned device

  1. Open the Relution Agent App
  2. Open the side menu (hamburger menu)
  3. Open device information
  4. QR code must be visible

Managing device

  1. Open the Relution Assets App
  2. Scan the QR code from the loaned device
  3. After scanning, up to 3 options are available, depending on whether it is a 1:1 device or a device with Relution Shared Device:
  • Return device: Ends the lending period without further changes
  • Reset to factory settings + return device: Wipes the device and ends the lending period
  • Shared logout + return: Only available for devices with the Relution Shared Device → policy on which a user is currently signed in. Logs out this user, thereby removes the user assignment of the device, and ends the lending

After the return

After successful execution, the Relution Portal shows the lending as no longer active (column Active); the return date is shown in the column Returned.

Learn more about the device lending system in Relution: Lending →