Relution Signet Customer Hub

Troubleshooting and help

If access to the Relution system administrator account has been lost and the password cannot be reset using the configured email address, it is also possible to reset the password from the database. This procedure requires write access to the database server and Relution’s database.

Please try to reset the password via the forgotten password? link before trying to reset it from the database. See this option only as a last resort.

To reset the password, first log in via the command line or an administration tool to connect to the database. Then run the SQL script that is appropriate for the database server.

Reset password via database

MariaDB/MySQL 

    UPDATE security_user usr
        JOIN security_organization org on org.uuid = usr.organization_uuid
        SET password = SHA1(CONCAT('password123', '{', usr.uuid, '}'))
        WHERE usr.name = 'admin'
        AND org.name = 'system';

Replace password123 with the new desired password.

Microsoft SQL Server 

    UPDATE security_user SET password = LOWER(CONVERT(VARCHAR(40), HASHBYTES('SHA1', CONCAT('password123', '{', usr.uuid, '}')), 2))
        FROM security_organization org
        JOIN security_user usr on usr.organization_uuid = org.uuid
        WHERE usr.name = 'admin'
        AND org.name = 'system';

Replace password123 with the new desired password.

Server does not start

Please check the log files in the log directory, which is located inside the Relution installation directory.
If the problem cannot be identified independently, please open a support ticket and provide us with the logs.

Log files

Where to find log files for Docker, Linux, and Windows is described under Relution Logs →.

Security notes

  • Install the latest operating system and software updates and security patches
  • Use strong passwords for administrator accounts
  • Use long passwords for service-to-service communications, Passwords do not need to be used or remembered by humans
  • Make sure the user account used to access LDAP has Read-only access
  • Do not create accounts with weak passwords such as password or test
  • Do not store passwords in files that are globally readable