TeamViewer

The TeamViewer integration allows remote support sessions for managed devices to be started directly from the Relution portal. The connection to the TeamViewer account is set up under Settings → Remote support.

Relution has two license modes: With License included →, the TeamViewer license is included in the Relution license via an add-on; with Bring your own license →, a TeamViewer account with its own TeamViewer license is connected. The mode cannot be selected: Relution sets it automatically based on the license and shows it on the settings page in the License mode field (License included or Bring your own license).

The connection is set up either in a superior organization (global or meta organization) or in sub-organizations, not in both. A TeamViewer account can only be linked to one organization.