Ticket
Information
In order for our support staff to help you quickly and effectively, they need precise information about your request.
Error symptoms and further details
- How does the error manifest itself? Does the error occur continuously or sporadically?
- Can the error be reproduced? If so, how?
- Is there an error message or an error code? Which one? Logfiles →
- What was being done when the error occurred?
Please always create complete screenshots
Information about the affected device, if necessary
- Affected platform (iOS, macOS, AppleTV, Android Enterprise, Android Legacy, ChromeOS)
- Device ID / serial number of the affected device
Check/create access for support staff
- Under which URL can the Relution portal be accessed in the browser?
- Does a user exist? If so, what is the user name? Create user →
- Does the existing user have access to the affected organization? If so, what is it? Organization →
- Does the user have the appropriate rights to adequately analyze the problem? Assign rights →
Never share your own user; always create a new one. We always activate MFA and change the password
Support & Costs
We would like to kindly remind you that our support is subject to a charge. Please contact our sales department to request a support budget.
https://relution.io/kontakt +49 711 25254 - 600 sales@relution.io
Training
Relution offers various training courses on the product Training →
Manual
Our manual is continuously being expanded and optimized to provide you with the best possible information at all times. If you have any additions or requests for individual articles, please feel free to contact our support team. Manual →
Community board
The exchange between our users is very important to us. We warmly invite you to use our forum and become part of our vibrant community! Community board →